​Matchmakers In The City LLC Terms & Conditions

Last Updated: 2026

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Because MITC routinely reviews and updates its Terms & Conditions, you are responsible for checking this page periodically to review the then-current Terms that apply to your use of the website, services, communications, events, submissions, payments, memberships, coaching, introductions, and overall participation with MITC.

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By checking the box stating "I have read and agree to the Matchmakers In The City Terms & Conditions" in any booking form, you are legally bound by the below agreement. 

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Please read these Terms & Conditions carefully before utilizing our services in any capacity. These Terms include an arbitration agreement, class action waiver, limitation of liability, release of liability, confidentiality obligations, cancellation terms, refund terms, and other important provisions that affect your legal rights. 

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By checking the box stating "I have read and agree to the Matchmakers In The City Terms & Conditions" in any booking form, you confirm that you have had the opportunity to review, understand, and agree to be legally bound by the Matchmakers In The City Terms & Conditions. You understand that these Terms & Conditions apply to your submission and to your experience with Matchmakers In The City, including any services, introductions, dates, date coaching, communications, events, referrals, or participation offered by or through Matchmakers In The City.

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The following notice applies where required by California law:

YOU, THE BUYER, MAY CANCEL THIS AGREEMENT, WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE OF THIS CONTRACT, EXCLUDING SUNDAYS AND HOLIDAYS.

To cancel, mail, deliver, or otherwise provide a signed and dated written notice stating “I hereby cancel this agreement,” or words of similar effect, to:

Matchmakers In The City, LLC
9465 Wilshire Blvd., Suite 300
Beverly Hills, CA 90212

If applicable, the cancellation period may run from the date of contract execution or payment submission as required by law.

OR 

Email nina@matchmakersinthecity.com stating, "I do not agree to the Terms & Conditions."

 

Refunds for Death, Disability, or Relocation

Where required by California Civil Code sections 1694 through 1694.4 or other applicable law:

1. If by reason of death or disability the buyer is unable to receive all services for which the buyer contracted, the buyer or buyer’s estate may elect to be relieved of the obligation to make payments for services other than those received before death or onset of disability.

2. If the buyer prepaid any amount for services, the portion of prepaid funds allocable to services not received shall be promptly refunded to the buyer or buyer’s representative.

3. “Disability” means a condition that precludes the buyer from physically using the services specified in the contract during the term of disability and that is verified in writing by a physician designated and paid by the buyer. The physician’s written verification must be presented to MITC.

4. If the physician determines that the disability will last less than six (6) months, MITC may extend the term of the contract for a period of up to six (6) months at no additional charge in lieu of cancellation.

5. If the buyer relocates their primary residence more than fifty (50) miles from MITC’s office and is unable to transfer the contract to a comparable facility, the buyer may elect to be relieved of the obligation to make payment for services other than those received before relocation. If the buyer prepaid any amount, the portion allocable to services not received shall be promptly refunded, subject to any fee permitted by law, not to exceed one hundred dollars ($100), or fifty dollars ($50) if more than half the life of the contract has expired.

 

Term and Payment Limitation

Where applicable under California law, memberships are generally intended to be completed within a twelve (12) month period unless otherwise stated in a signed agreement. No dating service contract shall require payment obligations beyond the period permitted by applicable law.

If applicable, a membership agreement shall not exceed twenty-four (24) months from the start date unless permitted by law. No payment obligation shall extend beyond the initial twenty-four (24) month term where prohibited by law.

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1. Company Information

Matchmakers In The City, LLC, also referred to as “Matchmakers In The City,” “MITC,” “Company,” “we,” “us,” or “our,” is a matchmaking and date coaching company.

 

Company address:

Matchmakers In The City, LLC
9465 Wilshire Blvd., Suite 300
Beverly Hills, CA 90212

 

For general questions, please contact: nina@matchmakersinthecity.com

For legal notices, please send written notice to:

Matchmakers In The City, LLC
Attention: Legal Department
9465 Wilshire Blvd., Suite 300
Beverly Hills, CA 90212

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2. Scope of These Terms

These Terms apply to all services, communications, participation, and interactions offered by or through Matchmakers In The City, including but not limited to:

1. Website access and use.

2. Applications, inquiries, online forms, and booking forms.

3. Consultations, interviews, and Best Match Interviews.

4. Basic Memberships, Priority Memberships, Coaching Memberships, and other paid or unpaid participation.

5. Date Coaching, pre-date coaching, post-date coaching, expert sessions, client relations meetings, and other consultations.

6. Introductions, date planning, matchmaking, outreach, profile creation, database participation, photo shares, and collaboration with partner matchmakers or recruiters.

7. Offline Matchmaking: events, speed dating, mixers, live matchmaking events, hosted events, in-person gatherings, and related participation.

8. Communications by email, text, phone, video conference, online platform, payment link, booking link, CRM, social media, or any other method.

 

These Terms apply whether you participate as a dater, Client, applicant, Basic Member, Priority Member, Coaching Client, event participant, referral, recruiter, partner Matchmaker, vendor, collaborator, or any other participant in the Matchmakers In The City experience.

 

3. Online Matchmaking and Offline Matchmaking

These Terms apply to all matchmaking services offered by Matchmakers In The City, including online matchmaking and offline matchmaking.

Online matchmaking includes, but is not limited to, any application, inquiry, membership, profile creation, consultation, purchase, payment, service enrollment, or other interaction completed through the Matchmakers In The City website, online forms, payment links, booking links, video conferencing platforms, CRM platforms, text, email, or other digital communication. Online matchmaking also includes any service in which a person applies through the website, pays any amount through an online platform, creates a profile or application, schedules or attends a consultation or interview with a Matchmaker by Zoom or similar video platform, or otherwise engages with Matchmakers In The City remotely or digitally, whether or not that engagement later leads to an in-person date or introduction.

Offline matchmaking includes, but is not limited to, live matchmaking events, in-person events, speed dating, singles mixers, matchmaking parties, television-related matchmaking, private events, hosted events, or other live or in-person matchmaking experiences. Participation in an offline event does not automatically make a participant a full MITC Client unless a separate client or membership agreement is signed.

 

4. Legal Age and Eligibility

By using the website, submitting information, booking services, making payment, participating in matchmaking, attending an event, or otherwise engaging with MITC, you represent and warrant that:

1. You are at least eighteen (18) years old.

2. You have legal capacity to enter into a binding agreement.

3. All information you provide is true, accurate, current, and complete.

4. You are participating for lawful, good-faith, relationship-oriented, coaching-oriented, professional, or otherwise legitimate purposes.

5. You will update MITC promptly if any information you provide becomes inaccurate or incomplete.

MITC may deny, suspend, or terminate access to services if MITC believes, in its sole discretion, that information provided is false, misleading, incomplete, outdated, or otherwise inconsistent with these Terms.

 

5. Account, Profile, and Application Information

You may browse the website, submit forms, apply for services, register for events, or create an account or profile. If you create an account or submit profile information, you agree to provide only truthful, accurate, current, and complete information.

You are solely responsible for maintaining the confidentiality of your login credentials, account information, and password. You are responsible for all activities that occur under your account or through your submitted information.

You agree not to:

1. Use another person’s account without permission.

2. Create multiple accounts to mislead MITC.

3. Register or apply on behalf of another person without express authorization.

4. Submit false, misleading, outdated, or incomplete information.

5. Submit photographs that are materially inaccurate, misleading, heavily altered, or outdated.

You agree that photographs submitted to MITC should be accurate, current, and representative of your appearance. Unless otherwise approved by MITC, photos should generally have been taken within the past two (2) years.

 

6. Client Representations and Accuracy of Information

You affirm that all information provided to MITC, including but not limited to age, marital status, divorce status, relationship status, criminal history, background, education, employment, income, lifestyle, location, family goals, dating history, preferences, and other personal details, is true, complete, and accurate to the best of your knowledge.

You understand that MITC relies on the accuracy of this information in providing matchmaking, date coaching, introductions, and related services. If MITC determines, in its sole discretion, that you knowingly misrepresented, concealed, omitted, or distorted material information relevant to the matchmaking process, MITC may immediately terminate services for cause, without refund, and may pursue any other remedies available at law or equity.

 

7. Marital Status

By requesting matches, introductions, matchmaking services, or dating-related participation, you represent and warrant that you are not currently married. If you are separated but not legally divorced, you may not request, register for, or use dating or matchmaking services unless MITC expressly agrees in writing after full disclosure of the circumstances.

MITC reserves the right to request additional information regarding relationship or marital status when appropriate.

 

8. Criminal History and Safety Representations

By participating in matchmaking, dating, events, or related services, you represent and warrant that you have not been convicted of a felony, are not required to register as a sex offender with any government entity, and have not knowingly omitted material safety-related information.

MITC reserves the right, but has no obligation, to conduct criminal background checks, sex offender registry searches, public records searches, social media reviews, identity-related reviews, or other screenings at any time using available records or third-party providers. MITC does not guarantee that any screening will uncover all relevant information, nor does MITC guarantee the accuracy, completeness, or reliability of third-party data, public records, self-reported information, expunged records, sealed records, inaccurate records, or information that is not publicly available.

You understand that MITC cannot guarantee the background, character, intentions, conduct, honesty, compatibility, safety, or suitability of any Client, dater, Introduction, event participant, or other person.

 

9. Description of Services

MITC offers curated matchmaking, introductions, date coaching, relationship-oriented coaching, consultations, events, expert sessions, date planning, photo shares, profile review, and related services. Services vary depending on the applicable membership, package, event, agreement, payment, or written confirmation.

MITC’s services may include, but are not limited to:

1. Application review.

2. Consultation or interview.

3. Best Match Interview.

4. Personality Assessment or other internal assessment tools.

5. Matchmaker review.

6. Database participation.

7. Outreach to potential matches.

8. Collaboration with other matchmakers, recruiters, scouts, or referral sources.

9. Introductions or date opportunities.

10. Pre-date coaching.

11. Post-date coaching.

12. Date Coaching sessions.

13. Expert Sessions, such as styling, body language, or other coaching-related offerings.

14. Client Relations Meetings.

15. Concierge date planning.

16. Photo shares or profile presentation services.

17. Hosted events, mixers, speed dating, or live matchmaking experiences.

Specific services, match allotments, timing, payment obligations, and deliverables are governed by the applicable signed agreement, payment terms, booking confirmation, membership description, written package description, or event registration.

 

10. No Guarantee of Marriage, Relationship, Chemistry, Attraction, Compatibility, or Outcome

MITC does not and cannot guarantee marriage, engagement, a committed relationship, exclusivity, chemistry, attraction, compatibility, mutual interest, continued communication, sexual compatibility, emotional connection, a specific number of dates unless expressly stated in a signed agreement, or any particular romantic or personal outcome.

Matchmaking is subjective, personal, and dependent on many factors outside MITC’s control, including each participant’s preferences, communication style, availability, emotional readiness, conduct, flexibility, chemistry, honesty, and mutual interest.

Any statements regarding goals, hopes, compatibility, quality of matches, relationship potential, curated introductions, or possible outcomes are aspirational and descriptive only. They are not guarantees, warranties, promises, or representations that a particular result will occur.

 

11. Preferences Are Not Guarantees

Client preferences are considered by MITC in good faith, but preferences are not binding requirements unless expressly stated in a signed written agreement. MITC may introduce individuals outside stated preferences where, in MITC’s professional judgment, compatibility may reasonably exist.

MITC does not guarantee that any Introduction will meet any stated preference or claimed “deal breaker,” including but not limited to age, height, income, education, religion, ethnicity, race, political affiliation, geography, physical appearance, family background, lifestyle, occupation, personality, or any other characteristic.

The concept of “deal breakers” shall not create a contractual obligation for MITC unless expressly agreed in writing by MITC. Your sole contractual expectation is that MITC will exercise commercially reasonable, good-faith efforts to provide services within the scope of the applicable membership, event, or package.

You expressly waive any claim, refund, or remedy based solely on MITC’s failure to satisfy a stated preference or alleged deal breaker, except to the extent such waiver is prohibited by non-waivable law.

 

12. Database, Collaboration, Recruiters, Partner Matchmakers, and Photo Shares

MITC maintains a private, curated database of Clients, applicants, daters, referrals, scouted individuals, partner-referred individuals, and other potential matches. Not all individuals in the database are paying Clients. Some individuals may be scouted, referred, recruited, invited, or introduced through partner matchmakers or referral sources.

MITC may collaborate with third-party matchmakers, recruiters, scouts, referral partners, vendors, consultants, or professional collaborators for legitimate matchmaking and business purposes.

By participating in MITC services, you authorize MITC to share your photo card, first name or initials, basic biography, general preferences, relevant details, and other appropriate matchmaking information with potential matches, partner matchmakers, recruiters, referral sources, internal team members, and collaborators strictly for matchmaking, coaching, date planning, recruitment, referral, or related service purposes.

MITC will not intentionally share your credit card information or residential address for matchmaking outreach purposes. You may request reasonable omissions by emailing MITC, but certain omissions may limit MITC’s ability to provide services.

Photo shares, profile shares, match cards, biographies, and related matchmaking materials are used solely for matchmaking-related purposes and remain subject to confidentiality, privacy, and service limitations.

 

13. Confidentiality of Introductions and Non-Circumvention

Introductions, match identities, contact details, private profiles, match cards, internal matchmaking information, database information, recruitment sources, proprietary methods, and related information are confidential and may constitute MITC trade secrets or proprietary business information.

You agree not to:

1. Share, publish, screenshot, forward, post, distribute, disclose, or otherwise reveal any Introduction’s identity, contact details, profile, photo card, biography, or other private information.

2. Use MITC Introductions outside the scope of your agreement or participation.

3. Circumvent MITC by independently arranging introductions among MITC Clients, daters, Introductions, partner matchmakers, or other participants.

4. Use MITC’s database, contacts, methods, or Introductions for business, recruitment, solicitation, networking, publicity, harassment, social media content, or any purpose unrelated to the intended matchmaking experience.

5. Introduce MITC Introductions to third parties without MITC’s prior written consent.

Actual or threatened breach of this section may cause irreparable harm. MITC may seek injunctive relief, damages, attorneys’ fees, and all other available remedies.

 

14. Dating Guidelines

MITC may provide Dating Guidelines to support a positive and respectful dating experience. Unless otherwise modified in writing, participants agree to the following guidelines:

1. Spend approximately two (2) hours on a first date unless both parties mutually wish to continue.

2. Consume no more than two (2) alcoholic drinks on a date.

3. Avoid physical intimacy until mutual comfort and appropriate relationship progression.

4. Put your phone away and remain present during the date.

5. Avoid speaking extensively about former relationships on a date.

6. Save deeply personal or highly sensitive topics for later stages of dating.

7. Respond to date-related communications within twenty-four (24) hours when possible.

8. Treat every date with courtesy, warmth, curiosity, and respect, whether or not you see long-term potential.

MITC receives and considers date feedback when providing future matchmaking or coaching services. Participants are expected to engage in good faith and with openness to the old-school matchmaking experience.

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5. Dater Agreement

A Matchmakers In The City date is intended to be a respectful, enjoyable experience with the possibility of romantic connection.

If MITC receives credible feedback that a dater used a date for business purposes, solicitation, networking, self-promotion, social climbing, press, publicity, sales, recruiting, unethical motives, inappropriate conduct, or any purpose other than good-faith dating, MITC may remove the dater from the database, terminate participation, charge applicable fees if permitted by a signed agreement, and pursue available remedies.

If a Client or Introduction contacts you for date-related logistics, you agree to respond within twenty-four (24) hours when reasonably possible. Failure to respond may result in removal from the database or termination of participation.

 

16. Conduct and Behavioral Code

You agree to treat all Clients, daters, Introductions, event participants, MITC personnel, partner matchmakers, vendors, and collaborators with courtesy, respect, honesty, and integrity.

You agree not to engage in:

1. Harassment, stalking, threats, intimidation, bullying, hostility, coercion, or abusive conduct.

2. Discriminatory, defamatory, obscene, fraudulent, hateful, sexually explicit, exploitative, or unlawful conduct.

3. Excessive intoxication.

4. Offensive, aggressive, vulgar, abusive, or demeaning language.

5. Unwelcome sexual advances.

6. Physical or sexual contact without clear and affirmative consent.

7. Continued contact with a person who has indicated disinterest or requested no further contact.

8. Solicitation of money, investments, business opportunities, drugs, controlled substances, illegal substances, explicit photos, sexual services, or any inappropriate request.

9. Misrepresentation of identity, intentions, background, relationship status, age, employment, education, lifestyle, or material personal information.

10. Any conduct that MITC reasonably determines to be unsafe, dishonest, inappropriate, or inconsistent with the integrity of the service.

MITC maintains a zero-tolerance policy for harassment, misconduct, dishonesty, unsafe behavior, or abuse. Any violation of this Behavioral Code, as determined by MITC in its sole discretion, may constitute a material breach and may permit MITC to immediately terminate services or participation without refund, in addition to all other available rights and remedies.

 

17. No Harassment of MITC Employees, Agents, or Partners

You agree not to harass, annoy, intimidate, threaten, defame, stalk, pressure, abuse, or otherwise mistreat any MITC owner, employee, contractor, matchmaker, agent, partner matchmaker, recruiter, vendor, or collaborator.

MITC may limit, suspend, or terminate communication or services if communication becomes hostile, abusive, excessive, threatening, harassing, or otherwise inappropriate.

 

18. Non-Discrimination

MITC complies with the Unruh Civil Rights Act and all applicable laws. MITC does not unlawfully discriminate on the basis of protected characteristics.

You agree not to request, demand, encourage, or require unlawful discrimination in introductions, events, matchmaking, or services. MITC may consider lawful preferences, compatibility factors, values, lifestyle, and relationship goals, but MITC will not honor requests that require unlawful discrimination.

Violation of this section may constitute a material breach and may permit immediate termination without refund, in addition to all other available remedies.

 

19. Scheduling, Confirmation, and Cancellation of Dates, Sessions, and Events

MITC invests time, planning, coordination, and resources into dates, sessions, interviews, events, coaching, and introductions. Timely communication is essential.

Unless a signed agreement or written confirmation states otherwise:

1. You must confirm any scheduled date, Best Match Interview, Date Coaching session, Expert Session, Client Relations Meeting, event, or other scheduled service in writing at least forty-eight (48) business hours in advance.

2. If MITC does not receive timely written confirmation, MITC may cancel the date, session, interview, or event, and the service may be forfeited.

3. If you cancel within forty-eight (48) business hours, the date, session, interview, or event may be forfeited.

4. For a forfeited date, MITC may, in its discretion, allow you to use the match’s phone number to reschedule directly.

5. If a selected match cancels within forty-eight (48) hours, MITC may reschedule with that match or provide a new match, depending on the circumstances and membership terms.

6. Based on historical experience, match-initiated cancellations may occur due to professional schedules, personal circumstances, travel, emergencies, illness, or unforeseen events.

 

20. Communication and Availability

Email is MITC’s primary method of business communication unless otherwise agreed in writing. You agree to maintain a working email address and to monitor communications regarding your membership, dates, events, scheduling, and services.

MITC office hours are generally:

Monday through Friday, 10:00 a.m. to 6:00 p.m. Pacific Time.

MITC is not on-call during dates and does not guarantee weekend, after-hours, holiday, vacation, or emergency responses. MITC may be closed on national holidays, major religious holidays, the days before or after Thanksgiving, Holy Thursday, Good Friday, Easter Monday, and the first and last weeks of the year.

If a match is ready to meet, a Client may be required to provide at least two (2) viable date options within two (2) weeks. Failure to do so may result in the match counting toward the applicable match allotment, depending on the membership agreement.

 

21. Payment Terms and Authorization

Payment obligations are governed by the applicable signed agreement, invoice, payment plan, booking form, event registration, membership confirmation, or written package description.

Unless otherwise stated in writing:

1. Client will make the first payment according to the selected payment plan at the follow-up appointment or before the Best Match Interview.

2. Client authorizes MITC and its payment processors, including but not limited to Stripe, Square, or other lawful processors, to charge the card or payment method on file for fees owed under the applicable agreement.

3. Client agrees to maintain a valid payment method.

4. Payments are non-refundable except as expressly required by California law or expressly provided in a signed written agreement.

5. If a membership is paid in installments, the timing of installments will be governed by the signed agreement or written payment authorization.

6. If the agreement provides for a second installment at the earlier of six (6) months from the start date or when fifty percent (50%) of services have been rendered, services that may count toward fifty percent include Expert Sessions, wardrobe styling, body language sessions, Date Coaching sessions, Pre-Date Coaching, Post-Date Coaching, Client Relations Meetings, other consultations or services included in the package, and planned Introductions.

 

22. No Chargebacks or Unauthorized Payment Reversals

You agree not to initiate chargebacks, payment reversals, or payment disputes for fees paid under an applicable agreement without first engaging in MITC’s Client Relations Meeting, internal resolution process, mediation process if applicable, or other dispute resolution procedure required by these Terms or the signed agreement.

Any unauthorized chargeback or reversal may constitute a material breach. You may be responsible for all fees, costs, chargeback fees, collection costs, and reasonable attorneys’ fees incurred by MITC in responding to or disputing the chargeback, to the extent permitted by law.

Nothing in this section is intended to waive any non-waivable cardholder rights under applicable law.

 

23. California Dating Services Statutory Cancellation Notice

The following notice applies where required by California law:

YOU, THE BUYER, MAY CANCEL THIS AGREEMENT, WITHOUT ANY PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE OF THIS CONTRACT, EXCLUDING SUNDAYS AND HOLIDAYS.

To cancel, mail, deliver, or otherwise provide a signed and dated written notice stating “I hereby cancel this agreement,” or words of similar effect, to:

Matchmakers In The City, LLC
9465 Wilshire Blvd., Suite 300
Beverly Hills, CA 90212

If applicable, the cancellation period may run from the date of contract execution or payment submission as required by law.

 

24. Refunds for Death, Disability, or Relocation

Where required by California Civil Code sections 1694 through 1694.4 or other applicable law:

1. If by reason of death or disability the buyer is unable to receive all services for which the buyer contracted, the buyer or buyer’s estate may elect to be relieved of the obligation to make payments for services other than those received before death or onset of disability.

2. If the buyer prepaid any amount for services, the portion of prepaid funds allocable to services not received shall be promptly refunded to the buyer or buyer’s representative.

3. “Disability” means a condition that precludes the buyer from physically using the services specified in the contract during the term of disability and that is verified in writing by a physician designated and paid by the buyer. The physician’s written verification must be presented to MITC.

4. If the physician determines that the disability will last less than six (6) months, MITC may extend the term of the contract for a period of up to six (6) months at no additional charge in lieu of cancellation.

5. If the buyer relocates their primary residence more than fifty (50) miles from MITC’s office and is unable to transfer the contract to a comparable facility, the buyer may elect to be relieved of the obligation to make payment for services other than those received before relocation. If the buyer prepaid any amount, the portion allocable to services not received shall be promptly refunded, subject to any fee permitted by law, not to exceed one hundred dollars ($100), or fifty dollars ($50) if more than half the life of the contract has expired.

 

25. Term and Payment Limitation

Where applicable under California law, memberships are generally intended to be completed within a twelve (12) month period unless otherwise stated in a signed agreement. No dating service contract shall require payment obligations beyond the period permitted by applicable law.

If applicable, a membership agreement shall not exceed twenty-four (24) months from the start date unless permitted by law. No payment obligation shall extend beyond the initial twenty-four (24) month term where prohibited by law.

26. Freeze Policy

If a signed agreement provides for a membership freeze, the specific freeze terms in that agreement govern. Unless otherwise stated in writing:

1. Client may receive one (1) month freeze during the membership.

2. During a freeze, MITC pauses performance.

3. If Client requests a freeze, Client may be required to bring any remaining balance current or pay the remaining balance in full at the time of the requested freeze, depending on the signed agreement.

4. MITC may place a forced freeze if Client becomes unresponsive or fails to provide necessary information, availability, or cooperation.

5. A freeze does not waive payment obligations unless expressly stated in writing.

6. A freeze does not extend the agreement beyond the maximum period permitted by law.

 

27. Client Relations Meeting and Informal Resolution

MITC values discretion, professionalism, and constructive resolution. Clients are encouraged to communicate directly with MITC regarding concerns, preferences, service adjustments, or dissatisfaction.

MITC may require or offer a Client Relations Meeting before any escalation. The purpose of a Client Relations Meeting is to:

1. Review the Client’s expressed concerns.

2. Clarify preferences and expectations.

3. Give MITC a reasonable opportunity to recalibrate its matching process.

4. Discuss corrective strategies for upcoming Introductions.

5. Discuss available options, if any, in MITC’s discretion.

MITC maintains a strict no-refund policy after the statutory three (3) business-day cooling-off period, except as expressly required by law or expressly agreed in writing. However, MITC may, in its sole discretion, consider service adjustments or reallocations, which may include additional Date Coaching, Expert Sessions, photo support, styling support, additional outreach, or other service modifications. Any such accommodation must be confirmed in writing and does not constitute an admission of wrongdoing or waiver of MITC’s rights.

 

28. Mediation as a Condition Precedent to Arbitration

To the extent permitted by law, before initiating arbitration, the parties shall first participate in a confidential mediation to attempt to resolve any dispute not resolved through a Client Relations Meeting or other internal resolution process.

Unless otherwise agreed in writing:

1. Mediation shall be conducted remotely by video unless both parties agree otherwise.

2. Mediation may be administered by AAA, JAMS, or another mutually agreed neutral provider.

3. Mediation shall occur before a single neutral mediator.

4. Each party shall attend with settlement authority and participate in good faith.

5. Mediation fees shall be shared equally, unless applicable law or the mediation provider’s rules require otherwise.

6. Mediation statements made solely for settlement purposes are confidential and inadmissible to the fullest extent permitted by law.

7. Mediation shall conclude within one (1) session of up to one (1) hour unless the parties mutually agree to extend.

If a party refuses to mediate or fails to participate in good faith, the arbitrator may consider such conduct when allocating fees and costs to the extent permitted by law.

 

29. Arbitration Agreement, Class Action Waiver, Mass Arbitration Procedure, and Jury Trial Waiver

Please read this section carefully. It is part of your agreement with MITC and affects your legal rights. This section requires most disputes to be resolved through final and binding individual arbitration rather than in court, waives the right to a jury trial, and waives the right to participate in a class, collective, consolidated, representative, or private attorney general action to the fullest extent permitted by law.

 

29.1 Agreement to Binding Individual Arbitration

Except for disputes that qualify for small claims court, requests for provisional or injunctive relief, or claims that cannot lawfully be required to arbitrate, you and MITC agree that any and all claims, disputes, demands, controversies, or causes of action arising out of, relating to, or connected with any of the following shall be resolved exclusively by final and binding arbitration on an individual basis:

1. These Terms & Conditions.

2. Any application, booking form, payment form, event registration, consultation, membership agreement, client agreement, dating guidelines, privacy policy, or other written or electronic agreement with MITC.

3. The MITC website, services, communications, events, coaching, matchmaking, introductions, dates, photo shares, database participation, collaboration with partner matchmakers, payment obligations, refunds, cancellations, or any alleged representations.

4. Your relationship, communications, transactions, payments, participation, or experience with MITC.

5. Any dispute involving MITC’s owners, officers, employees, contractors, matchmakers, recruiters, partner matchmakers, vendors, affiliates, agents, successors, assigns, or related parties, to the extent the claim arises from or relates to MITC services or your relationship with MITC.

This Arbitration Agreement is intended to be broad and applies to claims based on contract, tort, statute, fraud, misrepresentation, consumer protection, unfair competition, false advertising, privacy, negligence, equity, common law, constitutional law, or any other legal theory, whether arising before, during, or after the termination of your relationship with MITC.

The Federal Arbitration Act governs the interpretation, applicability, and enforcement of this Arbitration Agreement. The parties agree that MITC’s services, website, electronic communications, online forms, payment processing, and business activities involve interstate commerce.

 

29.2 Informal Resolution and Mediation Before Arbitration

Before initiating arbitration, the party asserting a dispute shall provide written notice describing the nature of the dispute, the requested relief, and the factual basis for the claim. The parties shall then participate in a good-faith informal resolution process, which may include a Client Relations Meeting, written meet-and-confer, or other internal resolution process offered by MITC.

If the dispute is not resolved through informal resolution, the parties shall participate in confidential mediation before initiating arbitration, unless mediation is waived in writing by both parties or is prohibited by applicable law. Mediation shall be conducted remotely by video unless the parties agree otherwise. The mediator shall be selected by mutual agreement or, if the parties cannot agree, through AAA, JAMS, or another neutral provider.

Mediation is a condition precedent to arbitration to the fullest extent permitted by law. If a party refuses to participate in required mediation, the arbitrator may consider that refusal when allocating costs or fees to the extent permitted by law.

 

29.3 Arbitration Provider and Rules

Arbitration shall be administered by the American Arbitration Association (“AAA”) under the AAA Consumer Arbitration Rules and Mediation Procedures then in effect, including any applicable AAA Consumer Mass Arbitration Supplementary Rules if those rules apply. If AAA is unavailable, unwilling, or unable to administer the arbitration, the parties shall mutually agree on JAMS or another reputable alternative dispute resolution provider. If the parties cannot agree, a court of competent jurisdiction shall appoint the arbitration provider or arbitrator.

The arbitration shall be conducted by a single neutral arbitrator. Unless applicable law or provider rules require otherwise, any hearing shall take place in Los Angeles County, California, or remotely by video if ordered by the arbitrator or agreed by the parties.

 

29.4 Delegation of Arbitrability Issues

Except as expressly provided in this Arbitration Agreement, the arbitrator shall have exclusive authority to resolve all threshold, gateway, and arbitrability issues, including disputes regarding the interpretation, applicability, enforceability, formation, scope, validity, unconscionability, or breach of this Arbitration Agreement or these Terms.

However, a court, not an arbitrator, shall decide: (a) whether a class, collective, consolidated, representative, or private attorney general waiver is enforceable; (b) whether a claim for public injunctive relief may proceed in court; and (c) which agreement governs if the parties have entered into conflicting agreements that contain materially different dispute-resolution provisions.

29.5 Individual Arbitration Only

You and MITC agree that arbitration shall proceed only on an individual basis. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that individual party’s own claim.

The arbitrator shall have no authority to:

1. Conduct a class arbitration.

2. Conduct a collective arbitration.

3. Conduct a representative arbitration.

4. Conduct a private attorney general arbitration.

5. Consolidate claims of more than one person.

6. Join claims of more than one person.

7. Award class-wide, collective, representative, public, or non-individual relief, except where such limitation is prohibited by non-waivable law.

 

29.6 Class, Collective, Representative, Consolidated, and Private Attorney General Action Waiver

To the fullest extent permitted by law, you and MITC waive any right to bring, maintain, participate in, opt into, benefit from, or recover relief through any class action, class arbitration, collective action, collective arbitration, consolidated action, consolidated arbitration, representative action, representative arbitration, private attorney general action, or other proceeding brought on behalf of anyone other than yourself or MITC.

This waiver applies in arbitration and in court. This means that, to the fullest extent permitted by law, you and MITC may bring claims against each other only in an individual capacity and not as a plaintiff, claimant, class member, class representative, collective member, collective representative, private attorney general, or representative of any other person or entity.

If a court determines that this waiver is unenforceable as to a particular claim or request for relief, that claim or request for relief shall be severed and proceed in court only to the extent required by law, while all remaining arbitrable claims shall proceed in individual arbitration.

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29.7 Mass Arbitration Procedure

If twenty-five (25) or more similar arbitration demands are filed against MITC or related parties by or with the assistance of the same law firm, group of law firms, organization, or coordinated counsel, the demands shall be treated as a mass arbitration to the extent permitted by the applicable arbitration provider’s rules.

In that event, the parties agree to use the AAA Consumer Mass Arbitration Supplementary Rules, or the comparable mass arbitration rules of the selected provider. The purpose of this provision is to promote efficient, fair, and orderly individual arbitration while preserving the requirement that each claim proceed on an individual basis.

Unless prohibited by applicable law or provider rules, mass arbitration demands may be subject to batching, bellwether proceedings, staged administration, coordinated mediation, fee protocols, or other procedures adopted by the arbitration provider or ordered by the arbitrator or process administrator, provided that no claim may proceed as a class, collective, consolidated, or representative action.

 

29.8 Public Injunctive Relief

To the extent a claim for public injunctive relief cannot lawfully be waived or compelled to individual arbitration, that claim shall be severed and stayed in court until completion of arbitration of all arbitrable claims, unless applicable law requires otherwise.

The arbitrator may not award public injunctive relief unless applicable law requires that such relief be available in arbitration.

 

29.9 Small Claims Court

Either party may bring an individual action in small claims court if the claim qualifies and remains on an individual, non-class, non-representative, and non-consolidated basis.

 

29.10 Provisional and Injunctive Relief

Either party may seek provisional, emergency, or injunctive relief in court for claims involving confidentiality, trade secrets, intellectual property, non-circumvention, harassment, safety, misuse of Introductions, unauthorized use of MITC materials, or other urgent equitable relief. Seeking such relief does not waive the right to arbitrate the merits of the dispute.

 

29.11 Waiver of Court and Jury Trial

To the fullest extent permitted by law, you and MITC waive the right to bring covered claims in court and waive the right to a trial before a judge or jury, except for small claims, provisional relief, enforcement or confirmation of an arbitration award, or claims that cannot lawfully be required to arbitrate.

You and MITC understand that arbitration is generally more limited than litigation in court, discovery may be more limited, and appellate rights may be limited.

 

29.12 Confidentiality of Arbitration and Mediation

Arbitration and mediation shall be private and confidential to the fullest extent permitted by law. No part of the arbitration or mediation shall be open to the public or media. Evidence, filings, testimony, awards, settlement communications, and materials exchanged in mediation or arbitration shall remain confidential except as necessary to enforce or confirm an arbitration award, seek permitted court relief, comply with law, respond to lawful process, or as otherwise ordered by a court or arbitrator.

 

29.13 Fees and Costs

Arbitration fees and administrative fees shall be allocated according to the applicable arbitration provider’s rules and applicable law. Each party shall be responsible for its own attorneys’ fees and costs unless applicable law, the arbitration provider’s rules, a signed agreement, or an arbitrator’s award provides otherwise.

The arbitrator may award reasonable attorneys’ fees and costs to the prevailing party if authorized by law, contract, or the arbitration provider’s rules. The arbitrator may also award fees or costs if a claim, defense, or demand is determined to be frivolous, brought in bad faith, brought for an improper purpose, or without reasonable basis, to the extent permitted by law.

 

29.14 Entry of Judgment

Judgment on an arbitration award may be entered in any court of competent jurisdiction, including a court located in Los Angeles County, California.

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29.15 Severability and Survival

If any part of this Arbitration Agreement is found invalid, illegal, or unenforceable, that part shall be severed or modified to the minimum extent necessary, and the remainder shall remain in full force and effect to the fullest extent permitted by law.

If any portion of the class action waiver, collective action waiver, representative action waiver, consolidated action waiver, private attorney general waiver, or individual arbitration requirement is found invalid, illegal, or unenforceable as to a particular claim or request for relief, then that claim or request for relief shall be severed and proceed only in the court of competent jurisdiction, while all remaining claims shall continue to be resolved through individual arbitration.

Under no circumstances shall any claim proceed in arbitration on a class, collective, consolidated, representative, or private attorney general basis unless MITC expressly agrees to such procedure in a signed writing.

This Arbitration Agreement shall survive the termination, cancellation, expiration, completion, withdrawal from, or discontinuation of your relationship, membership, participation, services, communications, events, payments, or other dealings with MITC.

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30. INDEMNIFICATION

Client shall indemnify, defend, and hold harmless Matchmakers In The City, LLC, including its owners, officers, employees, contractors, agents, affiliates, representatives, successors, and assigns, from and against any and all claims, demands, losses, liabilities, damages, costs, fees, and expenses, including reasonable attorneys’ fees and costs, arising out of or relating to:

(a) Client’s conduct toward any Introduction, dater, Client, MITC personnel, contractor, partner Matchmaker, recruiter, vendor, or third party;
(b) Client’s breach or alleged breach of this Agreement or any incorporated policy, guideline, or term;
(c) Client’s misrepresentation, omission, or inaccurate information provided to MITC;
(d) Client’s violation of any law, rule, regulation, or third-party right; or
(e) any third-party claim resulting from Client’s acts, omissions, communications, conduct, or participation in MITC services.

This indemnification obligation shall survive the termination, cancellation, expiration, or completion of this Agreement.

 

31. FORCE MAJEURE

MITC shall not be liable for any delay, interruption, suspension, rescheduling, or failure to perform caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, public health orders, governmental actions, war, terrorism, civil unrest, labor disputes, strikes, utility outages, telecommunications outages, internet failures, platform failures, payment processor failures, vendor failures, venue issues, illness, emergencies, travel disruptions, or other events outside MITC’s reasonable control.

In the event of a force majeure event, all affected timelines shall be equitably extended. No refunds shall be due for delays, interruptions, suspensions, or rescheduling caused by such events, except where expressly required by applicable law.

32. SOCIAL MEDIA BOUNDARIES

MITC maintains professional boundaries with Clients and participants. MITC team members do not accept personal-account friend requests from Clients, daters, Introductions, or participants, and are discouraged from engaging in personal social interactions with Clients or participants on social media platforms.

Client agrees not to use social media to harass, pressure, defame, threaten, expose, contact, or otherwise interfere with MITC, its owners, employees, contractors, partner Matchmakers, recruiters, vendors, Clients, daters, Introductions, or participants.

Nothing in this section is intended to prohibit lawful consumer reviews, truthful statements, reports to government agencies, or legally protected activity.

33. CHOICE OF LAW AND VENUE

Except to the extent the Federal Arbitration Act governs the Arbitration Agreement, this Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles.

Any court action permitted under this Agreement, including any action to enforce or confirm an arbitration award, seek provisional or injunctive relief, protect confidential information, protect intellectual property, enforce non-circumvention obligations, or address claims not subject to arbitration, shall be brought exclusively in the state or federal courts located in Los Angeles County, California, unless applicable law requires otherwise.

Client consents to the personal jurisdiction and venue of such courts for those limited purposes.

34. NON-ASSIGNMENT

Client shall not assign, transfer, delegate, pledge, sublicense, sell, or otherwise transfer this Agreement, any membership, any service, any Introduction, any right to receive services, or any obligation under this Agreement without MITC’s prior written consent.

Any attempted assignment, transfer, delegation, pledge, sublicense, sale, or transfer in violation of this section is void. MITC may assign or transfer its rights and obligations in connection with a merger, acquisition, sale of assets, restructuring, change in control, or other business transaction.

 

35. NO PRESSURE; VOLUNTARY EXECUTION; OPPORTUNITY TO REVIEW; NO RELIANCE ON SALES TALK

No Pressure / Voluntary Execution. Client acknowledges that MITC does not employ unlawful pressure tactics, coercive sales techniques, or improper time-limited pressure. Client enters into this Agreement voluntarily, after having sufficient time to review, ask questions, consider the terms, and decide whether to proceed.

Opportunity to Review / Counsel. Client acknowledges that Client has had the opportunity to review this Agreement thoroughly, receive a complete copy, ask questions, and consult independent counsel before signing. Client further acknowledges and understands the three (3) business-day statutory right to cancel, where applicable.

Written Terms Control; No Reliance on Sales Language. Client acknowledges that only the written terms of this Agreement, any written attachments, and any incorporated written policies govern the parties’ rights and obligations. Client has not relied on any alleged oral statements, promotional descriptions, aspirational statements, opinions, puffery, social media content, prior marketing, general website language, or informal communications in deciding to sign this Agreement, except to the extent expressly included in this written Agreement.

Any such statements are not warranties, promises, representations, or guarantees and shall not form the basis of any claim for misrepresentation, fraud, false advertising, unfair competition, consumer protection, CLRA, UCL, FAL, or similar claim, except to the extent such limitation is prohibited by non-waivable law.

 

36. ENTIRE AGREEMENT; AMENDMENT; NO WAIVER; NON-RELIANCE

This Agreement, together with any signed attachments, incorporated Company Policies, Dating Guidelines, payment authorization, membership terms, written addenda, and applicable Terms & Conditions, constitutes the entire agreement between Client and MITC regarding the subject matter of this Agreement and supersedes all prior or contemporaneous proposals, discussions, representations, advertisements, understandings, negotiations, or communications, whether oral or written.

Any amendment, modification, or waiver must be in a writing signed by both parties, unless otherwise permitted by the Terms & Conditions. MITC’s failure to enforce any provision of this Agreement on one occasion shall not constitute a waiver of that provision or any other provision on any other occasion.

Client expressly acknowledges and agrees to the non-reliance provisions set forth above.

 

37. SEVERABILITY; SURVIVAL

If any provision of this Agreement is held invalid, illegal, or unenforceable, that provision shall be severed or modified to the minimum extent necessary, and the remainder of this Agreement shall remain in full force and effect to the fullest extent permitted by law.

The following provisions shall survive termination, cancellation, expiration, completion, or discontinuation of this Agreement and the parties’ relationship: Arbitration Agreement, class action waiver, jury trial waiver, reputation protection, disclaimers, no guarantee provisions, non-discrimination, non-harassment, confidentiality of Introductions, non-circumvention, intellectual property and brand protection, payment obligations, no chargebacks, indemnification, assumption of risk, release of liability, limitation of liability, choice of law, venue, no-reliance, and any other provisions which by their nature should survive.

 

38. ACKNOWLEDGMENT OF VOLUNTARY AGREEMENT

Client acknowledges that Client has read and understood this Agreement, received or had access to a complete copy, had the opportunity to ask questions, had the opportunity to consult independent counsel if desired, and signs voluntarily without coercion, duress, pressure, or undue influence.

Client further acknowledges that Client understands the nature of MITC’s services, including that matchmaking is subjective and that MITC does not guarantee marriage, engagement, a relationship, chemistry, compatibility, attraction, exclusivity, continued communication, or any specific dating outcome.

 

39. COMPANY POLICIES AND DATING GUIDELINES INCORPORATED

The following are incorporated into and made part of this Agreement:

(a) MITC Company Policies, including but not limited to Office Hours, Out of Office policies, Communication policies, Freeze Policy, Database and Collaboration policies, Timeframe policies, Success Protocol, payment policies, and scheduling policies;
(b) MITC Dating Guidelines;
(c) MITC Terms & Conditions;
(d) Any signed payment authorization, membership summary, package description, written addendum, or written service confirmation provided by MITC.

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